Shipping policy
At Sennys, we strive to offer you fast and efficient shipping so you can enjoy your products as soon as possible. Below, you’ll find the details of our shipping policy:
1. Shipping Areas
If you have questions about whether your location is covered, contact us at contacto@sennys.com
2. Shipping Times
Orders will be processed within 1–2 business days and delivered within 9 to 15 business days.
In the event of any delays or exceptional circumstances that affect shipping times, we will notify you immediately.
3. Shipping Costs
Shipping costs will be calculated at the time of purchase and will depend on your location and the weight of the package.
Free Shipping: If we offer free shipping promotions, they will be applied automatically during the checkout process according to the terms of the offer.
4. Shipping Confirmation and Tracking
Once your order has been shipped, you’ll receive an email confirmation with a tracking number so you can track the status of your shipment.
5. Address Changes
If you need to change the shipping address after placing an order, please contact us at contacto@sennys.com as soon as possible. We’ll do our best to change the delivery address, but we cannot guarantee changes once the order is in the shipping process.
6. Undelivered Packages
If a package cannot be delivered due to an incorrect address provided by the customer or a problem beyond our control, we’ll try to contact you to confirm the details. If the package is returned to our facility, we can reship it to the correct address, but the customer will be responsible for the reshipping costs.
7. Shipping Issues
If you have any issues with the status of your shipment or need assistance, you can contact our customer service team at contacto@sennys.com. We’ll be happy to help you.