Refund policy

(SENNYS)

RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; FEES APPLY.

Can I return my order? Yes, you can.

If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all the appropriate parts and components, and the packaging is exactly as it was when the product arrived.

2. The product shows signs of normal use; damage due to careless handling is excluded.

3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.

4. The product was found to be defective immediately upon receipt.

5. We reserve the right to charge the customer for shipping costs.

6. The return will be processed within 7 business days, and if the conditions are met, the return will be officially approved within this period.

*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

How can I return my order? If your order meets the above conditions, you must follow these steps to initiate the return process.

-Send an email to: contacto@sennys.com

-Make sure the email includes the following:

Order number

Reason for the return request

Photo of the product if it is broken

Customer’s first and last name

Customer’s address

We will then contact you and provide you with the return address. Never send the return to the sender; we will send you the correct address after you request it.

You, the customer, are responsible for the shipping costs associated with returning the product. The consumer has the right to withdraw in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes that are not primarily related to their business or professional activity:

A.

 

CANCELLATION POLICY

Right of Cancellation: The cancellation period is 14 days from the day on which you or a third party designated by you (other than the carrier) received or accepted the last item.

Since we operate a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot halt the shipping process until delivery, so a refund upon receipt of the goods is not possible.

To exercise your right of withdrawal, you must inform us (SENNYS) by means of a clear statement (e.g., via email) of your decision to withdraw from this contract. The withdrawal is effective once we have received the goods. The costs of returning the goods shall be borne by the buyer.

Tracking for Shipments in Transit

Since our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you may inform us of your cancellation in advance.

To ensure the fastest possible refund, we ask that you send us a shipping confirmation.

Consequences of Withdrawal If you withdraw from this contract, we must refund all payments we have received from you, excluding delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery option we offer), without delay and no later than fourteen days from the day we receive notice of your withdrawal from this contract and receipt of the goods. For this refund, we will use the same payment method you used for the original transaction, unless we expressly agree otherwise with you; under no circumstances will you be charged any fees for this refund.

1.

** ALL RETURNS MUST BE SHIPPED TO OUR CENTRAL WAREHOUSE

IN ASIA AT THE CUSTOMER’S EXPENSE.